What leaders can learn from people on the front line

A few minutes of listening can generate thousands of hours of results. A few minutes of listening can generate thousands of hours of results. When passengers first took to travelling by rail, many felt uncomfortable being unable to speak directly to the driver who used to sit atop their ...

Three Ways to Tactfully Deal with a Gossip

Gossip can ruin relationships, cripple careers and finish friendships. Here’s three tactful ways to tell the local gossip you’re not interested in listening or talking:  Be blunt: “Sorry, I don’t want to talk about someone behind their back. It’s not polite.” ...

How to Practice a PowerPoint Presentation like a Pro

Need to use PowerPoint in a presentation or speech and worried about losing your place or skipping a slide or two? Here’s three useful tips: 1. Change the room: Your visual senses are always on high alert for changes. Insert an occasional black-background slide to contrast with your ...

Communicating the Botox Problem of Virtual Reality

Virtual Reality has a problem which no-one can see and that’s a little weird for a technology based around sight. Over the last 365 days I’ve spent almost 50 of those days in Virtual Reality (VR). Immersing myself in online lectures, escaping the loneliness of lockdown and ...

You’ve heard of IQ, but what’s your VQ?

It’s not your IQ that’s at fault, it’s your VQ. “You should always avoid engaging in duportism when speaking. Should you duport at any time during your speech, you will make a fool of yourself. However, as this is quite obvious I shall make no further mention of the ...

How high can Boris’s dead pig bounce?

Don’t focus on the elephant in the room, look at that cat or should I say, pig. Peppa Pig. She looks like a vacuum, has been broadcast to 118 countries and has made £6bn in revenue if you believe the nonsense by Boris Johnson as he spoke to the esteemed Confederation of British ...

How to Improve Your Storytelling – Small Talk Small Ideas

How to improve your storytelling technique: Communicating well involves being able to tell a good tale. Yet, many of my best clients still can’t tell stories well, especially if it was demanded on the spot. If you’ve ever sat through someone’s story and your mind has started to drift, ...

Small Talk, Small Ideas – How to Keep Good Company

When you want to move on from dull small talk to stimulating deep conversation you might experience a common problem – not everyone will want to dive with you. There will always be those beach bathers and Clownfish have a vibrant personality, but prefer to retreat into the safety of their ...

Small Talk, Small Ideas: Fifty Ways to Have a Deep Conversation

Idea 1 – Start off Small Having a deep conversation is similar to those first few steps off the beach and into the ocean waves. If you go bounding into the conversation with a question so deep you could drown in it, you’re liable to end up retreating back to the shore looking a little<a ...

15 Ways to Handle the Paparazzi

Imagine the scene, a reporter has been hounding a CEO over a recent scandal. The CEO and their PR team are refusing to offer comment. The reporter mentions this to their senior editor who says “well, it can’t be that important, we’ll drop it and cover something else. How about that missing cat ...

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